Operations Administrator

Role and Responsibilities

Financial Return

• • Oversee all back office financial matters to ensure accurate records and greatest return on investments.
    1. Daily Sales Reports
    2. Monthly End Packages (Inventory and FCR notes)
  • Update lean thawing allocations beginning each month to ensure appropriate amount of chicken is thawed in a timely manner.
  • Review Inventory Extension report beginning of each month and adjust the inventory items approximate daily usage ensuring order accuracy for trucks.
  • Review Daily Sales and Cashier Key Stroke Summary reports at the end of each payroll period to hold team accountable for money management. If there is +/- of 2 or more, there should be documentation when addressing team members, possibly a write up.
  • Communicate with leadership team and treasury department in order for all check, cash, and Loomis transactions are even at the end of each month, and deferred orders are cleared at the end of each day or moved to the next day, so that the end of day processing can take place on the POS.
  • Review weekly the meal allowances of each member assuring restaurant’s resources are used correctly and that all meals are ordered from the guests’ side of the counter.  
  • Responsible for all expense reports and vendor bills/checks, confirming that the business credit card is reviewed weekly.
  • Review store email account by responding, deleting, and organizing all communications.

Administrative

• • Recruit weekly for exceptional hires through advertising, hiring sites, and job fairs.
    • Complete the initial phone interview and assist in the first face-to-face interview.
  • Responsible for all human resources with both new hires and existing team members.
    • Input hires into the Applicant Stack, payroll system, Probiz, Hot Schedules, and Inform if needed.
    • Review twice a year all documentation expiration dates to ensure up keeping with records.
  • Schedule all interview times for leaders and applicants.
  • Print and guarantee all payroll payment time punches are signed for and acknowledged by team members.
  • Answers and responds to all phone calls and voicemails while in the office within 48 hours.
  • Purchasing (All supplier purchases) and create a process for budgeted monthly purchases that include;   
    • Request Process (Uniforms, Shoes, Kitchen Wares, Miltek compactor bags, ITD labels…etc,)
    • Purchasing, Receiving and Distributing Process
    • Billing Process (Payroll deductions for Uniforms and Shoes)
  • General Office Organization
  • Create Office environment that is professional and set-up organizationally to support the Team.
  • Scan all documentation and keep the files organized on the computer.
  • Manage Store Email 03439@chick-fil-a.com
    • Manage email inbox and alert appropriate Leaders to emails that require action
    • Create email folder system to file emails

Quality

• • Certify that all employees submit food handler cards before start dates, as well as that all OSHA uniform requirements are met before beginning work.
  • Reviewing OSHA, health department, and third-party visits to warrant that policies and codes are up to date.
  • Maintain all pest control and first aid materials.

Areas of Responsibility

• Catering & Door Dash Support (Billing, Catering Follow-up Calls)
• Work in Restaurant during Events (i.e. Cow Appreciation, Special Market & Restaurant Events if needed)
• Work in Restaurant during busy periods as a result of lack of Team Members support to ensure a positive guest experience

Score Card

1. Average a 1.25% Incremental Profit Opportunity for the current year to date.
2. Attaining a combined expense percentage of 70%.
3. Building genuine relationships with Back of House team, to assist in an overall percentage of 83% in turnover rate and a 50% in retention rate.
4. Responding to all emails and voicemails within a 24-48 time table.

Compensation

• Competitive Hourly Pay $12-$14
• Scholarship Opportunities
• Promotional Advancements
• Flexible Schedule
• Meal Allowance
• Sunday’s Off

Characteristics

• Proven self-starter
• Capable and passionate about building relationships with Guests and Team Members
• Organized, strong planning and project management skills
• Ability to keep proper records and documentation
• Strong communication skills
• Detailed and observant
• Process Oriented
• Skilled in developing Systems that increase Productivity and Efficiency in an Operational Environment